Refund Policy

Effective Date: November 9, 2024

Refund Policy

At Ebony Eminence, each product is thoughtfully crafted with intention, care, and quality. Due to the artisanal nature of our collections, all sales are final.

That said, your experience with us should be nothing short of exquisite. If your order arrives damaged or compromised in any way, please contact us within 5 days of delivery with your order number and clear photos of the issue. We will promptly arrange a replacement to ensure your glow is never interrupted.

Thank you for choosing luxury that honors your essence.

1. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of receiving your order to request a replacement or refund.

To process your request, please:

Email us at eminenceofebony@gmail.com with your order number, a description of the issue, and photos of the damaged or defective product.
Our team will review your request and respond within 3-5 business days.

2. Non-Refundable Items

All other purchases are final sale and cannot be returned, exchanged, or refunded for reasons other than damage or defects upon arrival.

3. Shipping Costs

For approved refunds or exchanges of damaged or defective items, we will cover return shipping costs if necessary.

Contact Us

If you have any questions about this policy, please contact us at:

Email: Eminenceofebony@gmail.com